Privacy Policy
What This Policy Covers
This privacy policy explains how Frontline Fire & Flood collects, uses, and protects information you share when you visit frontlinefireflood.com or contact us directly. We’ve written it in plain language because you shouldn’t need a law degree to understand how your information is handled.
Information We Collect
When you submit a contact form, request an estimate, or call us, we collect the details you provide, your name, phone number, email address, property address, and a description of the damage or service you need. We also receive basic, anonymized analytics data (pages visited, general geographic region, device type) through standard website analytics tools. We do not use tracking pixels, sell advertising, or build behavioral profiles.
How We Use Your Information
The information you share is used for one purpose: helping you. That means responding to your inquiry, scheduling an on-site estimate, preparing documentation for your loss, and, only when you explicitly authorize it, coordinating directly with your insurance carrier or adjuster on your behalf. We do not use your contact information for unrelated marketing, and we do not sell, rent, or trade your personal data to third parties under any circumstances.
Insurance Coordination
Restoration work often involves your insurance company. We will share loss documentation, photos, moisture readings, and scope-of-work details with your carrier only after you have signed a work authorization or provided written or verbal consent to do so. You remain in control of that process.
Data Retention
We retain job records, including contact details, documentation, and correspondence, for as long as reasonably necessary to complete the service relationship, handle any warranty or billing questions, and meet applicable recordkeeping requirements under Washington state contractor regulations. When records are no longer needed, they are securely deleted or destroyed.
Your Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we hold about you, request its deletion, and opt out of any sale of that information, though we do not sell personal data. Residents of other states may have similar rights under emerging state privacy laws. To make any such request, contact us at the information below and we will respond promptly.
GDPR (the European Union’s data regulation) is unlikely to apply to most visitors of this site, as our services are limited to the greater Lakewood, WA area. If you believe GDPR applies to your situation, please reach out and we will work with you in good faith.
Cookies and Analytics
Our site may use cookies to support basic functionality and anonymized traffic analysis. We do not use cookies to track you across other websites or serve you targeted advertising. You can adjust cookie preferences in your browser settings at any time.
Contact Us About Privacy
If you have questions about this policy, want to know what information we hold about you, or need to report a concern, reach us directly:
Frontline Fire & Flood
9520 Front St, Lakewood, WA 98499
Email: service@frontlinefireflood.com
Phone: (253) 200-0503
This policy may be updated periodically. The current version will always be available at frontlinefireflood.com/privacy.